0z365 Privacy Policy

1. Introduction and Applicability

0z365 is a trusted online entertainment platform that provides casino games, sports betting, and related services to users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") describes how 0z365 collects, uses, stores, discloses, and protects the personal information of its users.

This policy applies to the 0z365 website, mobile version, and other digital platforms. By using our services, you consent to the data processing practices described in this policy. If you disagree with any terms of this policy, please refrain from using our services and contact our support team for assistance.

We may update this privacy policy from time to time. For any changes, we will post a notice on the website and note the update date at the top of the policy.

2. What Information We Collect

0z365 may collect the following types of information:

2.1 Information Provided Directly

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
• Any additional information provided at the time of account registration

2.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Browsing activity logs and page visit records on the site
• Session duration and usage patterns
• Data collected from cookies and similar tracking technologies

2.3 Transaction Information

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus claim and usage details

3. Purpose of Data Collection

0z365 uses your information for the following legitimate purposes:

3.1 Account Management

We use your personal information to create, verify, and manage your account and to provide you with login access. The identity verification (KYC) process ensures that our services are used only by adults (aged 21 or above).

3.2 Service Delivery and Improvement

Collected information is used to personalize your experience, develop new features, and improve the overall quality of our platform.

3.3 Financial Transaction Processing

Relevant information is used to complete secure financial transactions via bKash, Nagad, Rocket, Upay, and bank transfers.

3.4 Fraud Prevention and Security

Information is used to detect suspicious activity, keep accounts secure, and prevent unauthorized access.

3.5 Customer Support

Our 24/7 live chat support team may use your information to resolve your issues.

3.6 Promotional Communications

With your consent, we may use your contact information to inform you about bonus offers, promotions, and important updates. You may request to stop receiving these communications at any time.

4. Data Disclosure and Third Parties

0z365 does not sell your personal information to any third party. However, information may be disclosed in the following circumstances:

4.1 Service Providers

Necessary information may be shared with trusted organizations that assist with payment processing, technology services, and customer support. These organizations are required to comply with 0z365's strict privacy standards.

4.2 Legal Obligations

If it becomes necessary to disclose information in accordance with a court order or a legitimate request from a government or regulatory authority, we will do so in compliance with the law.

4.3 Fraud Investigation

Relevant information may be disclosed if cooperation with relevant authorities is required in the investigation of financial crimes or fraud.

5. Data Protection and Security Measures

0z365 adopts industry-standard technical and administrative measures to protect your information:

• SSL Encryption: SSL/TLS encryption is used across our entire platform, keeping all data exchanged between you and our servers secure.
• Secure Data Storage: Your information is stored in encrypted form on secured servers.
• Access Controls: Only authorized personnel can access your information for specific, legitimate purposes.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in our systems.
• Two-Factor Authentication: Two-step verification is available for added account security.

Please note, however, that no transmission of data over the internet is completely risk-free. We make every effort, but it is not possible to guarantee 100% data security. It is your responsibility to keep your account password confidential and not share it with anyone.

6. Cookie Policy

0z365 uses cookies and similar tracking technologies that enhance your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the core functions of the site — such as maintaining login sessions, security verification, and saving preferences. They cannot be disabled.

6.2 Analytical Cookies

These cookies are used to understand how users interact with the site, helping us improve our services.

6.3 Functional Cookies

These cookies are used to remember your language preference, theme settings, and other personalization options.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit the functionality of the site.

7. Data Retention Period

0z365 retains your personal information only for as long as necessary:

• Active account data: Full information is retained for as long as the account remains active.
• After account closure: Relevant information is retained for the period required to meet legal and regulatory obligations.
• Transaction records: Retained for the period specified under financial regulations.
• Once the retention period ends, data is securely deleted or anonymized.

8. User Rights

As a 0z365 user, you are entitled to the following rights:

8.1 Right of Access

You may request a copy of the information we hold about you at any time.

8.2 Right to Rectification

You have the right to request correction of any inaccuracies in your information.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal or contractual obligations.

8.4 Right to Object to Processing

You have the full right to object to the use of your information for marketing communications.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format.

To exercise these rights, contact our support team via live chat or by emailing [email protected].

9. Protection of Minors

0z365's services are intended solely for individuals aged 21 or above. We do not knowingly collect any personal information from minors.

If we become aware that a minor is using our services, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child is using our platform, please contact us.

10. International Data Transfers

In delivering 0z365's services, data may in some cases be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Transferred data will receive the same level of protection as it would in Bangladesh.
• We have appropriate agreements in place with all service providers to ensure data protection.
• Only the minimum data necessary to provide the service is transferred.

11. Responsible Gaming and Data

0z365 prioritizes responsible gaming. To this end, we use data from your gaming activity to:

• Identify possible signs of problem gambling and provide support where needed.
• Help set spending limits.
• Enforce self-exclusion requests.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Policy Changes

0z365 reserves the right to change this privacy policy at any time. In the event of changes, we will:

• Post a prominent notice on the website.
• Update the "Last Updated" date at the top of the policy.
• For significant changes, registered users may be notified by email.

Continued use of the site after changes are made will be considered as your acceptance of the new policy.